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Yes, every single product we sell is 100% authentic and sourced directly from authorized distributors. We never sell replicas, dupes, or third-party sourced items. You can verify the authenticity of any product by checking the batch code on the official brand website. If you ever receive a product you believe is not genuine, we will issue a full refund immediately, no questions asked.

For Dhaka, delivery typically takes 1-2 business days. For orders outside Dhaka, delivery takes 2-4 business days depending on your location. Once your order is placed, you will receive a confirmation message with tracking details so you can follow your package in real time. We deliver through trusted courier partners including RedX and Pathao to ensure your products arrive safely.

We accept bKash, Nagad, and Cash on Delivery (COD). For bKash and Nagad, you can complete payment during checkout. COD is available nationwide across Bangladesh. You pay when your order arrives at your doorstep. No advance payment required for COD orders.

Yes. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with a photo and we will arrange a replacement or full refund. Please note that opened skincare products cannot be returned for hygiene reasons unless they are damaged or defective. All return shipping costs for valid claims are covered by us.

If you have oily or acne-prone skin, start with Niacinamide 10% + Zinc 1%. For dry or dehydrated skin, Hyaluronic Acid 2% + B5 is your best option. For anti-aging and fine lines, try the Retinol 0.2% in Squalane or the Multi-Peptide + Copper Peptides 1% Serum. For dull skin and uneven texture, the Glycolic Acid 7% Toner works wonders. Not sure? Message us on WhatsApp and we will help you build a routine based on your skin type.

Yes, we offer free shipping on orders above a certain amount. The free shipping threshold will be displayed on the website and in the announcement bar at the top of the page. Orders below the threshold will have a flat delivery fee based on your location (inside Dhaka or outside Dhaka).

The Ordinary is a brand under DECIEM, headquartered in Canada. Their products are formulated and manufactured in their own facilities. The Ordinary is known globally for offering clinical-grade skincare at affordable prices with full ingredient transparency. Every product we carry comes through authorized supply chains with verifiable batch codes.

Yes, but some combinations should be avoided. Do not use Niacinamide with pure Vitamin C in the same routine. Do not use Glycolic Acid Toner and Retinol on the same night. The AHA/BHA Peeling Solution should be used alone without any other actives. Hyaluronic Acid 2% + B5 is safe to layer with everything. If you are unsure about your routine, check our Skincare Routine guide on the homepage or reach out to us on WhatsApp for personalized advice.

Store all products in a cool, dry place away from direct sunlight. Retinol and Vitamin C products are especially sensitive to heat and light, so keeping them in a dark drawer or cabinet is ideal. Do not store products in the bathroom where humidity and temperature fluctuate. If stored properly, most products last 6-12 months after opening.

You can reach us anytime through WhatsApp for the fastest response. You can also email us or use the contact form on our Contact page. We typically respond within a few hours during business hours. For order-related queries, please have your order number ready so we can help you faster.