Frequently Asked Questions

Yes. Every product we sell is sourced directly from authorized distributors. We never sell replicas, dupes, or third-party sourced items. You can verify the authenticity by checking the batch code on the official brand website. If you ever receive a product you believe is not genuine, we will issue a full refund immediately.

Every product comes with a batch code printed on the packaging. You can enter this code on the official brand website or apps like CheckFresh to verify the manufacturing date and authenticity. If you need help verifying, send us a photo on WhatsApp and we will assist you.

We source all products directly from authorized distributors and official supply chains. We do not buy from third-party resellers, grey markets, or unverified sources. Our supply chain is fully traceable.

Absolutely not. Luxora Beauty has a strict zero-tolerance policy on replicas, dupes, and counterfeit products. If we cannot guarantee authenticity through our authorized supply chain, we do not stock it. Period.

We currently carry The Ordinary by DECIEM — one of the most trusted and popular skincare brands in the world. We are actively working on partnerships to bring more internationally respected brands to Bangladesh in the near future.

Most sellers in Bangladesh cannot prove where their products come from. We can. Every product we sell is batch-coded, sealed, and sourced from authorized channels. We also provide skincare guidance, fast WhatsApp support, and a no-hassle return policy. Your skin deserves real products, not gambles.

For privacy and business reasons, we do not share distributor invoices publicly. However, every product can be independently verified through its batch code. If you have concerns about a specific product, contact us and we will provide whatever assurance you need.

The Ordinary does not have official retail stores in Bangladesh. However, authorized distributors supply products to verified sellers. Luxora Beauty sources through these authorized channels to ensure you receive the same genuine products sold globally.

Orders within Dhaka typically arrive within 1-2 business days after order confirmation.

For locations outside Dhaka, delivery takes 2-4 business days depending on your district and the courier route.

We deliver through trusted courier partners including RedX and Pathao. Both are reliable and provide tracking so you can monitor your order in real time.

Yes. Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this to check your delivery status in real time through the courier's website or app.

Yes, we deliver nationwide across all 64 districts of Bangladesh. Whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh — we will get your order to you.

Yes, we offer free shipping on orders above a certain amount. The free shipping threshold is displayed on our website. Orders below the threshold will have a flat delivery fee based on your location.

Every order is carefully packed with bubble wrap and protective packaging to prevent damage during transit. Skincare products are fragile, and we take extra care to ensure they arrive in perfect condition.

Occasional delays can happen due to weather, courier volume, or remote locations. If your order is delayed beyond the expected delivery window, contact us on WhatsApp with your order number and we will investigate immediately.

If the order has not been dispatched yet, yes. Contact us immediately on WhatsApp with your order number and the new address. Once dispatched, address changes may not be possible.

Same-day delivery is not currently available. However, most Dhaka orders are dispatched within hours of confirmation and arrive the next business day.

We accept bKash, Nagad, and Cash on Delivery (COD). All three options are available nationwide across Bangladesh.

Yes. COD is available in all 64 districts of Bangladesh. You pay when your order arrives at your doorstep. No advance payment required.

Currently, we accept bKash, Nagad, and COD. Card payment integration is being planned for the future.

No. There is no additional charge for choosing Cash on Delivery. The price you see at checkout is the price you pay.

During checkout, select bKash or Nagad as your payment method. You will receive payment instructions to complete the transaction. Once payment is confirmed, your order will be processed immediately.

Yes. Our website is SSL-encrypted, meaning all data transmitted between your browser and our server is secure. Your payment information is processed through trusted gateways and is never stored on our servers.

Yes. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with a photo. We will arrange a replacement or full refund.

Opened skincare products cannot be returned for hygiene reasons unless they are damaged or defective. If a product arrived damaged or is clearly not as described, we will accept the return regardless.

Once we approve your return, refunds are processed within 3-5 business days. For bKash and Nagad, the amount is sent directly to your account. For COD orders, we will transfer the refund to your preferred mobile banking account.

Contact us immediately on WhatsApp with a photo of the product you received. We will arrange for the correct product to be sent to you at no additional cost, and we will arrange pickup of the incorrect item.

Take a photo of the damaged product and packaging immediately upon receiving it. Send it to us on WhatsApp within 48 hours. We will send a replacement or issue a full refund. Return shipping for valid claims is covered by us.

Exchanges are handled on a case-by-case basis. If the product is unopened and sealed, contact us within 48 hours and we will try to accommodate an exchange. Opened products cannot be exchanged unless they are defective.

For valid returns (damaged, defective, or incorrect products), all return shipping costs are covered by Luxora Beauty. You will not pay anything extra.

The Ordinary is a skincare brand under DECIEM, headquartered in Canada. They are known globally for offering clinical-grade skincare formulations with full ingredient transparency at affordable prices. Their philosophy is simple: effective ingredients, honest pricing, no unnecessary marketing markup.

The Ordinary is one of the most recommended skincare brands by dermatologists and skincare professionals worldwide. Their products are backed by clinical research and used by millions of people across the globe. They are consistently rated among the best value skincare brands in the industry.

The Ordinary products are formulated and manufactured by DECIEM in their own facilities, primarily in Canada. The brand maintains strict quality control over every stage of production.

Yes. The Ordinary and its parent company DECIEM do not test on animals. Their products are cruelty-free. Many of their formulations are also vegan-friendly.

The Ordinary keeps prices low by focusing on effective formulations without spending heavily on luxury packaging or celebrity marketing. They believe quality skincare should be accessible to everyone, not just those who can afford premium price tags.

Absolutely. Skincare is not gendered. The Ordinary products work on all skin types regardless of gender. Many men use Niacinamide for oil control and Hyaluronic Acid for hydration as part of their daily routine.

Some ingredients like Retinol and strong chemical exfoliants (AHA/BHA) should be avoided during pregnancy. Hyaluronic Acid and Niacinamide are generally considered safe. However, always consult your doctor before starting any new skincare product during pregnancy.

The Ordinary products can be used from the late teens onward. For younger skin, gentle products like Niacinamide and Hyaluronic Acid are ideal. Anti-aging products like Retinol and Peptides are more suited for those in their mid-20s and above.

Niacinamide (Vitamin B3) helps reduce visible blemishes, control excess oil production, minimize the appearance of enlarged pores, and improve uneven skin tone. It is one of the most versatile and well-researched skincare ingredients available.

Niacinamide can help fade post-acne marks (hyperpigmentation) over time with consistent use. It works by regulating melanin production and reducing inflammation. For deep pitted scars, professional treatments may be needed alongside topical products.

Most people notice visible improvements in oil control and pore size within 2-4 weeks of daily use. For acne marks and uneven tone, expect 6-8 weeks of consistent application before significant results appear.

While newer research suggests they can be used together, some people experience flushing or irritation. To be safe, use Niacinamide in the morning and Vitamin C in the evening, or on alternate days.

Yes. Niacinamide is gentle enough for twice-daily use (morning and evening). It is suitable for all skin types including sensitive skin.

Niacinamide does not cause purging because it does not increase cell turnover. If you experience breakouts after starting Niacinamide, it may be a reaction to the concentration. Try reducing frequency to once daily and see if it resolves.

Niacinamide is one of the best ingredients for oily skin. The Zinc PCA in this formula specifically targets sebum regulation, helping your skin produce less oil throughout the day without stripping or drying.

Yes. Niacinamide absorbs quickly and does not leave a sticky residue, making it an excellent base under moisturizer, sunscreen, and makeup.

Hyaluronic Acid is a powerful humectant that attracts and holds moisture in the skin. It hydrates at multiple depths, resulting in plumper, smoother, and more supple skin. It can hold up to 1000 times its weight in water.

Always apply to damp skin. Hyaluronic Acid works by pulling moisture into the skin. If applied to dry skin in a dry environment, it can actually draw moisture out of deeper skin layers. Mist your face with water or apply right after cleansing while skin is still wet.

Yes. Hyaluronic Acid is one of the most compatible skincare ingredients. It can be layered with virtually everything — Niacinamide, Retinol, Vitamin C, AHAs, BHAs, peptides. It is a universal hydrator.

Yes. Hyaluronic Acid is water-based and lightweight. It hydrates without adding oil or greasiness. Even oily skin needs hydration, and this serum delivers it without clogging pores.

Absolutely. Hyaluronic Acid is gentle and effective enough for twice-daily use. Apply it after cleansing and before heavier serums or moisturizers in both your AM and PM routines.

B5 (Panthenol) is a pro-vitamin that enhances surface-level moisture retention. It works alongside Hyaluronic Acid to keep the skin's barrier strong and hydrated for longer periods.

Hyaluronic Acid plumps the skin with moisture, which can temporarily reduce the appearance of fine lines and dehydration wrinkles. For deeper wrinkles, pair it with Retinol or Peptides for long-term results.

Glycolic Acid is an Alpha Hydroxy Acid (AHA) that exfoliates the skin's surface by dissolving the bonds between dead skin cells. This reveals fresher, brighter skin underneath and improves overall texture and tone over time.

It is designed for daily evening use. However, if you are new to acids, start with 2-3 times per week and gradually increase as your skin builds tolerance. Do not use on the same night as Retinol.

Do not use them in the same routine. Using both together can cause irritation, redness, and over-exfoliation. Alternate nights — Glycolic Acid one night, Retinol the next.

Yes. AHAs like Glycolic Acid increase your skin's sensitivity to UV rays. Always apply sunscreen (SPF 30 or higher) the morning after using Glycolic Acid. This is non-negotiable.

Yes. By accelerating the removal of dead skin cells, Glycolic Acid helps fade hyperpigmentation and dark spots over time. Consistent use combined with daily sunscreen delivers the best results.

Glycolic Acid at 7% is moderate strength. If you have sensitive skin, start with 1-2 times per week and monitor for irritation. The formula includes Tasmanian Pepperberry to help reduce sensitivity, but patch testing is always recommended.

Yes. The Glycolic Acid 7% Toner can be used on the body for concerns like keratosis pilaris (bumpy skin on arms), rough elbows, or uneven skin on the chest and back.

It is a powerful 10-minute at-home chemical peel that combines 30% Alpha Hydroxy Acids and 2% Beta Hydroxy Acid. It deeply exfoliates the skin's surface and unclogs pores for dramatically smoother, brighter skin.

Once per week maximum. Do not exceed this frequency. Overuse can damage your skin barrier and cause irritation, redness, and sensitivity.

No more than 10 minutes. Set a timer. Rinse thoroughly with lukewarm water. Do not leave it on longer than directed, even if your skin feels fine.

This is a strong treatment and is not recommended for skin that is new to chemical exfoliation. Build up tolerance first with gentler products like the Glycolic Acid 7% Toner before attempting the peeling solution.

No. On the night you use the Peeling Solution, do not apply any other active ingredients — no Retinol, no Glycolic Acid, no Vitamin C, no Niacinamide. Follow with a gentle moisturizer only.

The red color comes from Tasmanian Pepperberry, a natural ingredient included to help reduce irritation during the treatment. It is completely normal and does not stain the skin.

This product is not recommended for sensitive, peeling, or compromised skin. If you have active eczema, rosacea, or sunburn, do not use it. Always patch test first on a small area before full application.

After rinsing, apply a gentle, fragrance-free moisturizer. Do not apply any serums or actives. The next morning, apply sunscreen (SPF 30+) as your skin will be more sensitive to UV exposure.

Retinol (Vitamin A) accelerates skin cell turnover, which helps reduce fine lines, wrinkles, uneven skin tone, and rough texture. It is considered the gold standard ingredient for anti-aging in dermatology.

Retinization is the adjustment period when you first start using retinol. Your skin may experience mild dryness, flaking, or redness as it adapts. This is normal and usually subsides within 2-4 weeks of consistent use.

Start with every other night for the first 2-4 weeks. Once your skin has adjusted without irritation, you can increase to nightly use. Listen to your skin — if it feels dry or irritated, reduce frequency.

No. Retinol should only be used in the evening. It is sensitive to UV light and breaks down in sunlight, reducing its effectiveness. Always apply sunscreen the morning after using Retinol.

Squalane is a lightweight, plant-derived oil that acts as a carrier for the retinol. It keeps the skin comfortable and moisturized during the retinization process, reducing the dryness and irritation that pure retinol can cause.

Yes. Niacinamide and Retinol work well together. Niacinamide can actually help reduce the irritation caused by retinol, making them a great pairing.

Never in the same routine. Both are potent actives that can compromise your skin barrier when layered. Use them on alternate nights.

Most dermatologists recommend introducing retinol in your mid-20s as a preventative measure. However, it can be beneficial at any age for improving skin texture, tone, and reducing signs of aging.

0.2% is an ideal starting concentration for retinol beginners. It delivers results while minimizing irritation. After 4-6 weeks of consistent use with no issues, you can consider moving up to 0.5% or 1% concentrations.

No. Retinol and all forms of Vitamin A derivatives should be avoided during pregnancy and breastfeeding. Consult your doctor for pregnancy-safe alternatives.

Peptides are short chains of amino acids that serve as building blocks for proteins like collagen and elastin. When applied topically, they signal the skin to produce more of these proteins, helping improve firmness, elasticity, and overall skin health.

Copper Peptides (specifically Copper Tripeptide-1) are signal peptides that support the skin's natural repair and renewal processes. They are among the most researched and effective anti-aging ingredients in skincare.

Do not use Copper Peptides with strong direct acids (AHAs, BHAs) or Vitamin C in the same routine. These can reduce the effectiveness of the peptides. Use them at different times — peptides in the morning, acids in the evening, or on alternate days.

The blue tint comes from the copper content in the formula. This is completely natural and does not stain or discolor the skin.

Peptides work gradually. Most people notice improvements in skin firmness and texture after 4-8 weeks of consistent daily use. For significant anti-aging benefits, continue use for 3+ months.

It is best to use them at different times. Apply Peptides in the morning and Retinol in the evening. While they are not inherently incompatible, separating them ensures maximum effectiveness of both.

Yes. The formula is lightweight and non-comedogenic. It works well on all skin types — dry, oily, combination, and sensitive. It is especially beneficial for mature or aging skin.

Always apply from thinnest to thickest consistency. General order: Cleanser, Toner, Water-based serums (Niacinamide, Hyaluronic Acid), Oil-based serums (Retinol in Squalane), Moisturizer, Sunscreen (morning only).

Keep it simple. A basic effective routine only needs 3-4 products: cleanser, one active serum, moisturizer, and sunscreen. You do not need to use every product in your collection every single day.

It is generally better to layer them one at a time, allowing each to absorb for 30-60 seconds before applying the next. Mixing can alter the pH or reduce effectiveness of certain ingredients.

Avoid combining: Retinol + AHA/BHA acids in the same routine. Niacinamide + pure Vitamin C (may cause flushing). Copper Peptides + direct acids or Vitamin C. The AHA/BHA Peeling Solution should always be used alone.

Yes. If you are using any active ingredients — especially AHAs, Retinol, or Vitamin C — sunscreen is essential. These ingredients increase photosensitivity. Without SPF, you risk undoing all the benefits and potentially causing more damage.

Yes. Morning routines should focus on protection (hydration + sunscreen). Night routines are for treatment and repair (actives like Retinol, Glycolic Acid, Peptides). Some products like Hyaluronic Acid and Niacinamide work great in both.

Wait about 30-60 seconds between layers to allow each product to absorb. For Retinol, some people prefer to wait 5-10 minutes after application before applying moisturizer, though this is optional.

Morning: Cleanser, Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Moisturizer, Sunscreen. Night: Cleanser, Hyaluronic Acid 2% + B5, Moisturizer. Start here and add Retinol or Glycolic Acid after 2-3 weeks once your skin is comfortable.

Niacinamide 10% + Zinc 1% is the best starting product for oily skin. The zinc specifically targets sebum regulation while niacinamide controls pore size and blemishes.

Hyaluronic Acid 2% + B5 is your go-to. It provides multi-depth hydration without heaviness. Follow with a rich moisturizer to seal in the hydration.

Start with Niacinamide 10% + Zinc 1% for daily oil and blemish control. Add Glycolic Acid 7% Toner 2-3 times per week to exfoliate and prevent clogged pores. The AHA/BHA Peeling Solution can be used once weekly for deeper exfoliation.

Retinol 0.2% in Squalane is the best starting point for anti-aging. For additional support, add the Multi-Peptide + Copper Peptides 1% Serum. Both target fine lines, firmness, and overall skin renewal.

Glycolic Acid 7% Toner for surface-level discoloration and Niacinamide for melanin regulation. Consistent use of both, combined with daily sunscreen, delivers visible improvement in skin tone evenness.

Start with Hyaluronic Acid 2% + B5 — it is the gentlest product in the range. Niacinamide is also well-tolerated by most sensitive skin types. Avoid strong exfoliants and Retinol until your skin barrier is stable.

Combination skin benefits from Niacinamide (controls oil in T-zone) paired with Hyaluronic Acid (hydrates dry areas). Use Niacinamide on oily zones and Hyaluronic Acid all over.

Hyaluronic Acid and Niacinamide are generally safe for rosacea-prone skin. Avoid Glycolic Acid, the Peeling Solution, and Retinol as these can trigger flare-ups. Always consult your dermatologist before introducing new products.

Store all products in a cool, dry place away from direct sunlight. A dark drawer or cabinet is ideal. Do not store in the bathroom where humidity and temperature fluctuate.

Refrigeration is not required but can extend the life of sensitive ingredients like Retinol and Vitamin C. If you live in a hot climate, storing these in the fridge can help maintain potency.

Most products have a PAO (Period After Opening) of 6-12 months, indicated by the small jar symbol on the packaging. Retinol and Vitamin C tend to degrade faster — use within 6 months of opening for best results.

Signs of expiration include changes in color, texture, smell, or separation of the formula. If a product looks or smells different than when you first opened it, discontinue use and replace it.

Yes. High temperatures can degrade active ingredients, especially Retinol and acids. In Bangladesh's climate, keeping products in a cool, air-conditioned room or the fridge is recommended for maximum shelf life.

The batch code is a unique identifier printed during manufacturing. It tells you when and where the product was made. You can use it to verify authenticity and check the production date on sites like CheckFresh.